Have you ever had an amazing experience at a hotel? It not only makes your evening, your sleep, and your time better, but it just adds to an overall better experience within the city you are visiting. That is what people since when they have a great experience staying at a hotel. A hotel doesn’t even need to be a 5-star hotel to still have a 5-star experience. That is why these hotel industry experiences are so important. We are going to give you some tips on exactly how to give your guests who are staying in your Bed & Breakfast or any other place you’re having overnight paying guests a great overall experience. Keep reading to learn more.
Add a breakfast
Do you notice your guests leave happier when they have food and leave full? Having breakfast at the hotel is an easy thing for your hotel to add and it makes it a much better experience for the guest. Even if they don’t choose to eat it, they leave knowing they could have and that there was that option. If you run a less expensive hotel, you can still have out a dry breakfast and still leave customers happy. Make sure you keep a staff member on hand to consistently put out new food and refill items that need it.
Have someone always available
It’s important that someone is always available and friendly to help at the front desk. When someone wants to check in or check out, the last thing they feel like doing is spending 20 minutes standing in line. Make sure that you have multiple staff members at the front desk, this is especially important when you know the busy times are near. Also, have a trusted front desk worker during less busy times that are still great with customer service when someone needs any assistance.
Ensure everything is clean
This is the most important thing you can do. Even when you trust your employees, make sure that you do regular checks to ensure everything is being done properly. Check the linens and towels. When people are really careful how clean their room is, they will check in the hard to reach places. This is what makes them feel happier and trustworthy that you have cleaned the other areas of the room and the hotel. Make sure that this is being done at all times.
The customer is always right
In the end, it’s important to remember that almost always, the customer is always right. This means that you need to make sure each staff member knows this. Make sure they are polite to the customer even if they think the customer is in the wrong. Of course, this is all to a point but it’s important that the customer gets what they want. This will help to create a great overall experience for them.
Make sure they leave on a happy note
Just like ensuring the customer is right, it’s just as important that they leave on a happy note. Make sure you ask if there is anything they need before they leave. Make sure you are leaving any questions or issues and concerns they have answered and cleared up so that when they walk out those doors they are left with a good overall taste of the hotel and nothing negative.
Always ask if they have any other questions
It’s important if they have any questions that it is cleared up. That is why at the beginning you should ask if they have any questions. You can always ask them during breakfast as well and then again when they leave. Customer service is one of your most important jobs and asking them if they need any assistance or answering any questions is a great way to do this.
Give local recommendations
A great thing you can do is to give local recommendations. This could mean a great place to eat close by and a local favorite or even activities in the area that are perfect for their age group or for their interests. You can leave little fliers out near the front desk and when they are checking in, ask if they would like any recommendations or already have their plans ready to go. Even if they do, these kinds of little details let the guest know you care and are wanting them to have a great experience in the city and at your hotel.
Stay on top of quiet hours
The last thing most hotel guests want is a bad night sleep. One of the things that can contribute to this is having a noisy hotel. If there are any loud guests past 10 pm, it’s important that you ask them to be quiet and to ensure this takes place. Having a noisy evening will create a very bad overall experience for your guests. Although people may leave early in the morning just to be leaving and to catch a flight etc, if you find it is very loud and bothersome, it’s also a good idea to remind these people of the quiet hours.
As you can see, there are so many things that you can be doing to ensure your guests have a great overall experience at your hotel. Chances are if they enjoyed themselves, they will be back if they are in the area again. Allowing them to have a great experience will also give you better odds of getting a great review from them online as well as telling their friends about their experience. We hope these quick tips help you with the hotel you have.